Moving the Line: Turning Problems Into Happy Returning Clients

Friday, 13 April 2018
01:00 pm - 02:00 pm

Customer retention and management are critical for today’s business. Great customer service is one of the cheapest and effective methods of retaining customers and increasing word of mouth advertising. In our interactive forum we will gameplay techniques and methods for your staff to improve active listening, de-escalation, and best resolutions for your business. What are your clients really saying? What do they really need? We will examine how a few seconds can change your customer’s entire experience.

David D. Jones

David has been working in the haunting industry since 1984. He has worked as a counselor, teacher, speaker, writer, actor, and business consultant in OR, WA, UT, and IL. He has served on the boards of numerous government, business, and non-profit organizations. David draws upon an impressive knowledge of deep-themed story writing, therapeutic milieus, business practices, mythology, folklore, music, ancient history, education, theater, and technical craft within an emotionally supportive process to the customer while achieving high fiscal performance.