Engaging Customers from Start to Finish: Using Imagineering Techniques to Strengthen Your Show

Saturday, 14 April 2018
11:00 am - 12:00 pm

As a haunter who worships at the altar of Disney’s Haunted Mansion, the director of Tacoma’s "Frighthouse Station" invites you to look behind the curtain at methods that make theme parks so effective. Learn Disney’s approach to generating creative ideas and engaging customers at every point of contact with your event. From arrival to ticketing to the queue-line and beyond, we’ll find ways to keep customers happy at your haunt, and leave them wanting more.

Erik Tavares

Director of Frighthouse Station in Tacoma, WA. With my group Valour Designs, we have produced haunts for 20 years and, along with our seasonal show, are hired to produce haunted installs for other clients.